FAQs
1
Where do you ship?
We currently ship within the United Kingdom. We don't offer international shipping at this time. If you have any further questions regarding shipping or delivery within the UK, please feel free to get in touch!
2
When will my order ship?
We strive to process and ship orders as quickly as possible. All our products are handmade to order, typically processed within 3-5 business days. Please note that personalised orders may require additional time for customisation.
Once your order is shipped, you will receive a shipment notification email. Please note that shipping times may vary depending on your location within the UK.
If you have any specific enquiries about your order, feel free to contact us.
3
How much does shipping cost?
We offer flat-rate shipping within the United Kingdom. Please note that we may occasionally run promotions or offer free shipping for certain order thresholds. For more details on our shipping fees and any promotions, please get in touch.
4
How will my candles be packaged?
Each order is carefully wrapped in our super aesthetic and eco-friendly packaging. If you're ordering a gift from us, let us know in your order notes and we will make it extra special for your giftee.
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Rest assured that we prioritise the safe delivery of your candles while considering sustainability and aesthetics in our packaging choices.
5
The product I want is out of stock, will it be available again?
We love that you love KNDL and rest assured, we regularly replenish our essential collections to meet the demand.
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Please note our limited edition products are only available for a limited time and in limited quantities. Once they are sold out, they may not be restocked. We understand your disappointment, as these exclusive items tend to be highly sought after.
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To stay updated on product availability, we recommend signing up for our newsletter or following us on social media, where we announce restocks and new arrivals.
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If you have any specific inquiries about the expected restocking timeline for a particular item, please get in touch!
6
How can I become a Stockist?
We are always looking for new brands to team up with, and would love to hear from you! Head to our contact page and tell us about your company, including where you are based.
We strive to ensure that each stockist aligns with our brand values and vision, so we appreciate your patience whilst we get back to you.
7
Can you make a custom candle?
We can collaborate on various aspects, including scent selection, vessel size, label design, and any other customisation preferences you may have.
Contact us to discuss your vision and let's bring it to life!
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Please note that custom orders may have specific lead times and minimum order quantities, depending on the complexity of the customisation. Our team will provide you with all the necessary details and guide you through the process.
